At EDvanced IT, we offer a range of valuable IT support services to school administrators and teachers at highly affordable rates. Our team of experts is dedicated to improving the overall IT system set-up for schools, resolving any IT-related issues, managing IT devices and delivering results.
Our IT support services include but are not limited to:
- Liaising with Principals, DPs & CCs on a regular basis to keep on top of IT tasks
- Providing operational technical advice across a wide customer base
- Diagnosing and resolving ICT requests and problems for students, teachers and staff
- Providing and maintaining ICT support services for the school
- Support for eT4L environment
- Remote Learning Support including Microsoft Teams, Zoom and Google
- Classroom/Hangouts/Adobe Connect/Logmein
- Hands-on switch and comms room device management and replacements
- High-level technical support of desktops, laptops, Android and Apple devices
- Chromebook support
- High technical support of Windows 7/10
- Windows Print Server migration
- In house application support (Sentral, EBS4, AMU, SMU, EMU, SRS, etc)
- Setting up and providing guidance for Microsoft 365 applications such as Teams, Outlook, One Drive, Sharepoint. etc.
- SharePoint setup and guidance
- Microsoft Office and Google Suite support
- Aruba Enterprise Wi-Fi access point implementation and management
- JAMF Pro/School mobile device management
- Apple TV support
- Provide guidance and support to team members who require assistance delivering technical solutions to clients
- Third level support teams to expedite client resolutions
- Stakeholder management
- Deployment of a managed operating environment and software packages to all desktop hardware using UDM or a Windows Deployment Server/SCCM Solution
- Experience with Vendor Warranties and out of warranty devices
- Exceptional Customer Service skills
- Interactive Whiteboards management for MoCows/Promethean/Hitachi/Clevertouch/SmartBoards, VC Units, Sony, Hitachi and Epson projectors, etc.
- Creating easy-to-follow QRG (Quick Reference Guides), pre-recorded tutorial videos and knowledge base articles
We can also provide out of the box IT solutions such as:
- Video Conference Room fit-outs
- Print Management Support (PaperCut or AWMS)
- Migration of school file server to SharePoint, so files can be accessed from home or remotely
- Enrol, image and deploy large scale desktops, laptops, iPads, Chromebook, etc.
Protect your school’s data and empower your staff with customised IT solutions
If data security is something that you need assistance with in your school, our experts can detect different types of cybersecurity threats, such as phishing attacks, malware and ransomware. We can run basic routine security assessments to check your school’s IT system’s security and have you engage the appropriate parties to implement the latest security protocols to protect your data from potential breaches.
Another service that sets us apart from other IT support providers is our expertise in creating easy-to-follow tutorial videos and knowledge articles. Our team is skilled in creating clear and concise documentation that helps school staff quickly resolve IT issues on their own. This service can save time and money in the long run by reducing the need for IT support calls.
Our team at EDvanced IT can tailor custom IT solutions to meet the unique needs of each school. We understand that every school has different IT requirements, and we work closely with our clients to develop tailored solutions that meet their specific needs.
Get customized school IT solutions with exceptional customer service today
Whether your school needs help with a video conference room fit-outs, print management support or large-scale device deployment, our team has the expertise to deliver the desired results. We are dedicated to providing exceptional customer service, and we also have experience with third-level support to expedite client resolutions. With EDvanced IT, you can trust that your IT systems are in good hands.
Contact us today to learn more about our IT support services and how we can help your school.
IT support typically includes a range of services related to managing and maintaining information technology systems, devices and networks. This can include device and software installation, troubleshooting and repairs, network management, security management, data backup and recovery and help desk support for end users.
IT support services help ensure that technology systems and devices function properly and efficiently and minimise the risk of downtime, security breaches and other technical issues. An IT support services provider can help organisations stay updated with technological advancements and best practices.
A good IT support services provider should have technical expertise and experience, strong communication skills, a proactive approach to problem-solving and a customer-focused mindset. They should also be reliable, responsive and able to work collaboratively with other stakeholders.
Yes, managed IT support services can be customisable for schools. IT support service companies should work with the school to understand their specific needs and goals and develop a tailored IT support plan that addresses those needs. This can include customising service offerings, pricing and support levels.
Managed IT support services can improve data security for schools in several ways. For example, a well-managed IT support service provider can help schools implement robust security protocols and tools, such as firewalls, antivirus software and data encryption. They can also monitor network activity for signs of security breaches and take proactive steps to prevent or mitigate them. Additionally, managed IT services can help schools stay updated with the best practices in IT security and compliance requirements.